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Free Shipping on EVERYTHING
Free Shipping on EVERYTHING

Customer Service

Contact us at: 773 372 1214  or


Return Policy

30-day return period beginning from the day you receive your product. We have a restocking fee of a portion of the item’s purchase price. There is no restocking fee if the product is unopened from original packaging.

ONLY AUTHORIZED RETURNS WILL BE ACCEPTED. If an item is returned to us without first receiving an RMA, we cannot guarantee we will accept the return.

Please send an email for return authorization. (
Please print out a copy of the invoice emailed to you and include it along with the return.

Ship to:
Urbanest Living
5700 W Bloomingdale Ave
Chicago IL 60639


If there’s a problem with your order please contact us at or call us at 773 372 1214.

Monday-Friday 8:30 am - 12:00 pm & 12:30 pm - 4:00 pm CST 



For the best service and selection, please order your replacement items online as a new purchase. We'll issue a refund as soon as the original order returns to us.

Please contact us at the above email address or phone number for shipping outside of the continental United States or international shipping.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.